At LoveProm, we try super hard to make sure our packages are delivered on time and in great condition. Unfortunately, once the package leaves our warehouse, we have very little control over what happens with FedEx or USPS. You will receive an email with the tracking information once the package ships. If you have checked your tracking and it looks like it was delivered, but you still don’t have it, take a deep breath. Let's try to find that package for you. Contact us and we will do our best to figure this out ASAP!