Congratulations, your dress has arrived! To make sure everything looks just as amazing as you knew it would, we recommend taking it out and trying it on as soon as possible... like you’ll be able to wait, anyway! LoL
What should I do when I receive my order?
How should I wash my dress?
You are beautiful and strong, but your dress is stunning and delicate! After you wear your dress, we suggest having it dry cleaned at a local shop.
Can I return my dress?
So, you’re not 100% happy with your dress and want to return it? That’s okay! We’re sure your dream dress is still out there. We accept returns on any dress sent back in its original condition, within 10 days of delivery.
Once your return has been received and inspected, we will do our best to issue your Refund within 3 business days. Please note that refunds are issued to your original form of payment, so be sure to check bank statements!
Read our full return policy and how to process your return here.
Can I exchange my dress?
Your dress is almost perfect, but now you’re thinking that one size smaller might have been a better bet, or that red instead of black is your color this season. That’s okay! You do you. We do not have a exchange program, but we can still help. Just log into your account within 10 days of receiving your order, and process a return. Then, send your dress back for a refund minus 10% restocking fee and place a new order to snag a style the suits you better.
What happens if something is wrong with my dress?
We quality check each and every one of our dresses to make sure they arrive to you in perfect condition. But if something doesn’t seem quite right with your dress or you have concerns for any reason, we want to know. Contact us right away so we can take care of you.