Once the returned dress has been received and inspected, you will receive your refund to the original method of payment or store credit within 1-3 business days.
Where is my refund?
What is Store Credit?
When you return an item, you have the option to receive Store Credit equivalent to the full price you originally paid for your dress, less any shipping and handling. After it’s issued, Store Credit is good for 5 years and it can be used to purchase any product at LoveProm.com.
When does Store Credit expire?
Your Store Credit is valid for up to five years from the date it was issued.
Can I return purchases made with Store Credit?
Absolutely! We treat store credit purchases like any other purchase, meaning that they follow the same return policy. Please keep in mind that store credit purchases can only be refunded as store credit.
How do I use my Store Credit?
When you find the dress you love, click the “Use Store Credit” checkbox at the checkout page under the Order Summary. You will see the deduction to the price immediately!
How can I check my store credit and transactions?
To check your Store Credit and transaction history, click on My Store Credits under your account. Here you’ll be able to check your store credit balance and see any past transactions made with store credit. You can also click on Order History to see all your orders history made with any payment method.