About Payment & Coupons
  • What are my Payment options?

    We accept all major credit cards, debit cards, PayPal, and, wait for it...Store Credit!

  • What do I do if my payment won’t go through?

    Although we’re not able to override the actual system to accept a payment if it won't go through, we do have some tips that usually work if you’re having some trouble with your payment.  

    If you are using a Credit/Debit Card:

    1. Make sure all information is correct including credit card number, expiration date, security code and billing address.
    2. Try refreshing the page, or logging completely out and then logging back in.
    3. Start over with a new order instead of trying to pay for the same order over again.
    4. Try using a different card or PayPal if you have a PayPal account.
    5. If your payment is still declined, you may need to contact your bank. Sometimes, when you purchase from an online company for the first time, your bank will issue a hold on the funds if they are unfamiliar with it.

    If you are using Store Credit:

    1. Check in My Store Credit, your current Store Credit balance to make sure your balance is greater than $0.
    2. Try refreshing the page, or logging completely out and then logging back in.
    3. Start over with a new order instead of trying to pay for the same order over again.

    If you've already tried all these and it’s still not working, contact us so we can help get you sorted!

  • What if my billing address is different from my shipping address?

    It’s totally okay if your billing and shipping addresses are different, but do make sure that your billing address matches your payment method information - otherwise, your payment might not go through at all!

  • Do you have any coupons?

    OH YEAH! We do offer a sweet coupon for $15 off your first purchase when you first register to our newsletter. Don't wait and join our newsletter now to receive your coupon!

    After you register, you also have the opportunity to SPIN TO WIN an additional coupon up to 20% off site wide! You can play once a day and you can even invite your friends to play to get up to 4 more chances to play! Ready? Spin. Shop. Love!

    In addition, it’s also totally possible that we’ll offer other limited-time discount coupons in the future, so keep an eye out for the latest LoveProm news by adding us on our social media and registering to our newsletter!

    If you’re looking for a good deal right away, check out all our dresses on sale here!

  • How do coupons work?

    Once you register to our newsletter or spin our fortune wheel, we will send you an email to the email address you used to register with you brand new coupon code. To use it, simply copy that code and paste it in your Checkout Summary. Don't forget to click Apply to have the discount applied to your total! 

    Remember that all our coupons are valid for 14 days from the moment you win them and are not cumulative. So what are you waiting for? Take advantage of your deal now and let the fun begin!

  • What if I don't receive my coupons?

    We send all our coupons to the email you use to register, but sometimes it may happen that our emails are wrongly labeled as spam, so we suggest to first check your spam folder. 

    If you still can't find your coupons...don't worry, we gotcha! Contact us to confirm the email you used to register and we'll be happy to retrieve those coupons for you so that we can get the party started!